MDS offer a wide range of performance validation schedules to meet our customers’ needs and to help them achieve the levels of compliance they require. Performance validation certification is a must for manufacturers’ to trade with major supermarkets and to be compliant with BRC and EFSIS standards of ‘Good Manufacturing Practice‘.

Arrange the calibration of your check weighing systems to ensure the equipment is operating within the guidelines of the Weights and Measure directive. Fully traceable, calibrated and certified weights are used.

MDS appreciate that production downtime is one of the main concerns facing the manufacturer. Our technical support help line (*) is available to anyone who needs assistance.  We shall always try to resolve issues over the phone before offering the services of one of our field service engineers.

The metal detector servicing support help line is available 8am to 4.30pm Monday – Friday.

We always encourage our customers to speak to us for advice regarding any issue with metal detector servicing in their factory. MDS are always happy to speak to our customers and offer our expertise to help resolve their problems.”

(*) – Standard UK Landline charges only apply.

Decades of cumulative experience in field service support enables MDS to provide one of the best service support teams in the UK. Our metal detector servicing teams pride themselves on fast response times, typically next working day, with a very high ‘first time fix’ success rate.

With our unparalleled experience in metal detector repair and support, we are also able to maintain a wide range of other manufacturer’s equipment. This allows our customers to have confidence in MDS and the support we provide.

Food, chemical, pharmaceutical and textile manufacturing are 24/7 industries. We understand that, and therefore provide a 24/7 help line.

Customers that hold a Service Contract with us have access to the 24/7 helpline.

This helpline (*) gives our customers immediate access to one of our technical support team. We are able to provide technical assistance, on the line, direct to your maintenance or production staff. We always try to resolve any issue over the phone before arrangements are made for one of our engineers to attend site.

(*) UK Mobile telephone network charges apply

Book a site survey of your metal detection systems, to confirm your equipment’s status and ability to comply with a particular code of practice.

Codes of practice regarding metal detectors can change year on year. This means older detection units can become non compliant over time.

We offer a system upgrade service, to make these units compliant to current codes of practice. If it is not possible to upgrade your machine, we can of course provide a quote for new equipment to ensure your metal detectors perform to the standard you require.

Several supermarket Codes of Practice require your staff to be trained in the setup, testing and maintenance of your metal detector systems. MDS provide a full range of bespoke, certified training packages which are designed to meet our customers’ and supermarkets’ codes of practice requirements.

These training programmes are both classroom and online based, supported with full training manuals and reference documentation. Training sessions are carried out at our customers’ sites, thereby minimising the disruption to your operation.

Have our trained engineers commission, validate and certify your metal detection system. New, re-installed or re-located equipment should always be checked for correct efficient operation. Supporting documentation is essential so we make sure you have it.

Do you just need advice on metal detector servicing? Our experienced engineers can discuss a wide range of metal detection issues with you from advice on new equipment to improving the effectiveness of existing equipment, or anything else you may need.