Engineer Profile – Andy Elder, Field Service Supervisor

Andy has been with MDS for 7 years now, coming to us after 6 years as a technician in the ready meal sector.

“I came to MDS after learning of the importance of metal detection from my time in a previous role. Working with MDS and CEIA gives me a really varied work load which I really enjoy. Being promoted to Supervisor has been great for me as it’s given me more responsibility and input on how things are done at MDS.”

2 years ago Andy was promoted to Field Sales Supervisor which put him in charge of the technical support helpdesk and building customer relationships, as well as looking after the spare parts and in house repairs. Most recently Andy has taken on the task of developing the MDS in – house training room.

“We’re really excited to have this purpose built facility, it’s a great space to do training as it’s away from the distractions and noise of the factory floor. We can also guarantee access to a metal detector, which is often difficult when we do training on- site for clients.”

Customer service and quick reactions are also a key factor for Andy. Since he joined the MDS service team he has been focused on improving our turn around and ensuring we do everything we can to support and help customers. MDS have recently been rated 5 stars for their customer service by their customers and attended 94% of emergency breakdowns the next working day.

“MDS are here to provide service and support to our customers, we need our customers to know that they can rely on us. If there is a breakdown we need to get an engineer to them as soon as possible and get them back up and running. We’ll do everything we can to get it fixed next working day at the latest. This is something I am constantly reviewing and improving with the team to ensure that we are running at our best all the time.”

Outside of work Andy is a keen Liverpool FC supporter and goes to see a number of live bands throughout the year. “I think it’s really important to have interests outside of work, I’m really lucky that MDS promote a healthy work life balance so I have the time and energy to follow my passions outside of the office.”